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In the unlikely event of us sending you the wrong item or if your item arrives damaged, email firstname.lastname@example.org and include a photo of the damaged or incorrect item. If we’ve made a mistake then we’ll put it right by issuing a replacement, and if we need you to return any items it will be at our expense. Damaged items are also eligible for a full refund or replacement, we will require photographs of the damage and packaging in order to assess the damage and claim with our insurers.
If your items arrived in good condition but are not quite what you expected or if you have just simply changed your mind, don’t worry, we’ll take them back. As long as you return items in unused condition in their original packaging we accept returns within 30 days of receipt. Please contact us at email@example.com before sending and be aware that you will need to pay for return postage and ensure that items are packaged appropriately and insured for loss or damage. We recommend that returns are sent using a trackable shipping method, especially for high value items.