Returns and refunds
We accept returns within 30 days of receipt on all items bought online at imagesurgery.com. A full refund will be issued within 5 working days for any unused items returned in their original packaging.
Returns address
imagesurgery
21 Wellesley Road
Colchester
Essex
CO3 3HE
United Kingdom
Incorrect or damaged goods
In the unlikely event of us sending you the wrong item or if your item arrives damaged, email sales@imagesurgery.com and include a photo of the damaged or incorrect item. If we’ve made a mistake then we’ll put it right by issuing a replacement, and if we need you to return any items it will be at our expense. Damaged items are also eligible for a full refund or replacement, we will require photographs of the damage and packaging in order to assess the damage and claim with our insurers.
Other Returns
If your items arrived in good condition but are not quite what you expected or if you have just simply changed your mind, don’t worry, we’ll take them back. As long as you return items in unused condition in their original packaging we accept returns within 30 days of receipt. Please contact us at sales@imagesurgery.com before sending and be aware that you will need to pay for return postage and ensure that items are packaged appropriately and insured for loss or damage. We recommend that returns are sent using a trackable shipping method, especially for high value items.
